Sugar Factory - San Diego Reviews
Submitted by Cassandra G on 08/22/2022
Cassandra G 5 stars rating.
I celebrated my birthday here, it was SO FUN AND AMAZING! The service from Nancy was above and beyond. They made sure my table had a fun, amazing time. The manager was also extremely accommodating and kind. The group there led by Nancy, really made sure that I had the best birthday. I couldn’t believe how great they were. I am definitely a lifelong customer.
Ann Nord 1 stars rating.
Not sure if it was just the evening but as you can see they sat us in the worse spot of the place, there was hardly anyone. Maybe cause I’m from Los Angeles I was excepting something better, there was no candy room, there was a hair in my daughter burger, we told them, the burger was good but they still charged us, also they had no rubber duck , which is a standard for The mini burger and the blue drink for a child was 39 dollars , which is stupid. I’m assuming they are trying to make it more of an adult place? Not sure but it does not have the charm that we had in Los Angeles. The waitress was nice, but nothing to write home about. If your looking for that fun ,candy environment I woudl not recommend it, about two blocks down there is a great ice cream place and a candy place. Also there is restaurants around There that are amazing and better quality food and not as much money. I ordered the grilled cheese and I ate it cause it was soo expensive and I wa a hungry, but my daughter makes a better one. Such a bummer
Submitted by Ann Nord on 08/05/2022
Sarah Commons 5 stars rating.
I was wary going here because of the reviews, but is was awesome! Our server, Sean, was attentive and friendly. He gave us some great recommendations and we had an amazing meal. The burger was juicy and the bun was a little crisp on the outside and soft on the inside. The onion rings and dipping sauces were delicious and shakes were out of this world! We will definitely be back.
Submitted by Sarah Commons on 06/25/2022
Diana Slaughter 4 stars rating.
What a wild place! Definitely a new experience. Large menu and amazing drinks. The goblet drinks are pretty awesome. They pour your drink over the ice at your table and the picture shows what happens. ☺️ So much to look at. The candy store was closed as it's under construction. I will be going back for sure.
Submitted by Diana Slaughter on 06/19/2022
Michelle 2 stars rating.
I'm so sad because we were so looking forward to this experience! The drink I ordered was $18 and didn't look or taste good..it was funky like mold. The menus smelled like a dirty dish rag...trash on floor...on seats...just don't get it. No candy or merchandise to purchase bc they closed that section. One good comment is that our server was super friendly and she was hustling to take care of all her tables ???? The burgers were tasty..But unfortunately the atmosphere was nothing like the hype
Submitted by Michelle on 06/17/2022
E Hicks 5 stars rating.
This was my first visit to San Diego, Sugar Factory. We had the rainbow pancakes and chicken and waffles. It was so cute! Our friends got the burgers and they were massive and juicy. I had a bite of the big cheese and wish I had my own. The service was also incredible. The server was busy so the manager, Brittany came over and took our orders, brought our food and checked to make sure we were happy. She took the time to ask us about the sights and gave ideas for other local fun before we leave. It was a wonderful experience and we wish we lived closer!
Submitted by E Hicks on 06/13/2022
Desi Auditore 5 stars rating.
Overall: my first time visiting any Sugar Factory and I must admit, this was a fun experience. The decor was interesting, the music was full of vybz, the food was beautiful and delicious, and the milkshakes were creative and filling. I highly recommend anyone to experience a Sugar Factory whenever possible!
Food: I basically built my own burger and asked them to add plantains on it which they happily fulfilled for me. The food was a lot, even for just a burger and fries. I had a basic vanilla milkshake but it paired well with my fries. The only thing was the straw became difficult to drink from after a while. It's a paper straw.
Service: my servers were competent and helpful. They worked the system so I wouldn't have to pay too much extra to build the burger of my dreams.
Submitted by Desi Auditore on 04/28/2022
Josclyn Davis 4 stars rating.
My family enjoyed celebrating my mother's birthday here. Something for everyone! Enjoyed the all the fancy drinks with an without alcohol. ???? Did take a lil longer to make the milshake than anything. A little pricy an a smaller food menu than drink menu.
Submitted by Josclyn Davis on 02/04/2022
Fernando Zepeda 3 stars rating.
The food wasn't that great and items are overpriced. It's a one time restaurant, just went there to have the experience. I was impressed by the prices. The waiting time is long because they only had 2 waiters available during lunch hours. The staff was friendly and helpful but they need to hire more personnel.
Submitted by Fernando Zepeda on 12/29/2021
Alan Ramirez 5 stars rating.
Really cool place for adults and kids! Food is really good. Everything was perfect. Excellent flavors and food temperature. Staff is super friendly and they have great customer service skills also very knowledgeable about their menu specially the mixed drinks. We tried a little bit of everything even the vegan menu. Both samplers are really good and decent size.beverage portions are huge !!! So it’s plenty for 2 if you want to share. Prices are high but the atmosphere hospitality and food is worth it ! Great experience over all highly recommended for a small kids party or adult celebration.
Submitted by Alan Ramirez on 12/16/2021
