Alliance Bakery Reviews
Submitted by Jeffrey Fischer on 05/12/2022
Jeffrey Fischer 2 stars rating.
This review would be 1 star, but they do make a fantastic cake.
Location unexpectedly closed early on the day my cake was scheduled for pick up. Which is fine, stuff happens, but management didn’t call, leave a voicemail, or email. I drove all the way to the location, an hour round trip, just to find a sign on the door saying “closed early :(“. Sad face indeed. Still, the event the cake was for was for that night, so I had to go to jewel and find a spare cake last minute.
I called the next day to discuss what management would do to make up for the mix up. Instead of apologizing and taking responsibility, I had to argue with a manager who insisted they called and left a voicemail, even though screenshots of my phone would prove otherwise. The manager then made snide comments like “if you don’t want to come pick it up, the staff will just eat it”. They then put me in touch with the owner who was equally as unhelpful or responsible, offering only a small discount on the already expensive cake - not even enough to cover the emergency cake I had to purchase the day before.
Unbelievably bad customer service. Like I said, I understand stuff happens, but as a bakery, you have people counting on you to be open during your hours, or at least contact people ahead of time. The blatant lie of “I called” is ridiculous.
becky p 5 stars rating.
Amazing! We worked with Peter to get a beautiful cake for our daughter 's baptism. It turned out stunning. Our guests also loved the flavor.
Submitted by Becky P on 08/15/2022
Torey Isaac 5 stars rating.
Josh & the staff at Alliance Bakery did a tremendous job bringing my vision to life. The cake not only looked amazing, but was moist and delicious! Their chocolate chip cookies are delicious too!
Submitted by Torey Isaac on 08/08/2022
Morgan 5 stars rating.
My mom loved her cake! I was extremely busy during the times I scheduled to drop off flowers and pick up the cake but the staff were courteous enough to call me, and extend the time to bring the flowers and hold the cake until the next day. The cake itself looked pretty and tasted good. Everyone at the gathering enjoyed it.
Submitted by Morgan on 08/02/2022
Jamila Anderson 5 stars rating.
I ordered from this Bakery for the first time and they will definitely be my go-to Bakery from here on out. First, the service is amazing...through email and in-person. Second, the artistry displayed through the designs on the cake is beautiful. I ordered a cake that looked like a Medicare card...it looked so real. Everyone at the party was blown away. Last but not least, the actual cake was delicious!! It was like eating a flavored cloud or something...so soft, moist, and flavorful. Sometimes decorative cakes are stiff and lack flavor, but not here.
The only negative is that you have to pay for your cake in full upfront, so if you have an issue you'd have to be refunded retroactively. I didn't have to worry about this because everything was perfect but just something to keep in mind.
I say all of this to say, you will not be disappointed one bit. I am a fan of this Bakery for life.
Submitted by Jamila Anderson on 07/17/2022
Kelsey Grandi 5 stars rating.
Stacy and Alliance Bakery were such an incredible part of our wedding day - if you're looking for dessert for any occasion, they should be your first stop.
Not only was our wedding cake beautiful and delicious, Stacy helped me through an eleventh hour panic, reducing the size of my cake and supplementing with a variety of additional desserts, helping me to avoid surprise catering fees as well as accommodate a variety of guest allergies (gluten free, dairy free, etc.).
She and the bakery were exceptional to work with, and provided truly wonderful desserts for our wedding - we cannot recommend them enough. For your elaborately designed cakes to your everyday desserts, Alliance has your covered with customer service that cannot be beat.
Submitted by Kelsey Grandi on 07/06/2022
Tiffany Ippolito 5 stars rating.
I ordered my son's birthday cake from Alliance Bakery. He's obsessed with deep sea creatures and wanted an anglerfish cake. After some emails back and forth, we settled on a design, and I couldn't have been happier. I am just amazed at the quality of their work. My son was so excited and guests were absolutely amazed. Every detail was considered (even the inside of the anglerfish's mouth!). Fantastic! Thank you!
Submitted by Tiffany Ippolito on 02/06/2022
Nadia El Ayoubi 5 stars rating.
We used Alliance Bakery for our wedding and can’t recommend them enough! We worked with Celina at our tasting to not only to sample the flavors but also create the design and size of our cake for 150 people, which turned out beautifully and so delicious (we went with 3 layers of chocolate, vanilla and chocolate iced with buttercream in each of our 3 tiers). She tied the look of the cake to our wedding decor so well!
Then, Peter helped us coordinate the day-of delivery and also worked with our florist to top the cake. 10/10 would eat here again and recommend them for big events! :)
- Nadia & Jordan
Submitted by Nadia El Ayoubi on 11/30/2021
Craig Garcia 5 stars rating.
Nice place. Great at making cakes, really, not sure about the price.
I bought some Macarons, 1 cupcake and a cheesecake. All good!
Because of Covid only one person in at a time, but they are hiring.
Nice place. need to shop there more to give it a better rating. Thank you
Submitted by Craig Garcia on 09/03/2021
DaJae Hill (Divinely Guided) 5 stars rating.
This review is lonnngggggggg overdue. Alliance Bakery is an enchanting spot that happens to be placed right here in Chicago. I stumbled upon this place in early March 2021 while searching for a custom Among US cake for my daughter and they did not disappoint. The cake was beyond my expectations and more. The flavor was absolutely delicious and everyone wanted more!!! The cake blew everyone away and my daughter loved her cake sooooooooo much. We had the most amazing experience and it was all due to the cake, because it brought it all together. I will definitely order from Alliance Bakery again for her next custom cake.
I have also tried almost all of their brilliant and gorgeously made desserts. The staff there are just so lovely and I appreciate all the love they put into their desserts. I HIGHLY recommend everyone visit!!!!
Submitted by Dajae Hill (divinely Guided) on 06/27/2021
