American Craft Kitchen & Bar Reviews
Submitted by Crystal Bolster on 09/01/2022
Crystal Bolster 1 stars rating.
Waiting over half an hour for water. Watched someone's meal sit 20 minutes on the bar before they gave it to them. My entire family was sick after eating here. Server did not bother to ask for drinks. For the prices, go elsewhere. Anywhere.
Keith Evans 5 stars rating.
I know some of the reviews are pretty tough but I had nothing but a great experience having drinks with friends, having an incredible turkey club sandwich, and having a wonderful breakfast buffet. The food was very good and the service was superb.
Submitted by Keith Evans on 09/16/2022
Catherine Lundoff 5 stars rating.
Good food and great service! Staff even helped a family member retrieve her lost wallet (dropped during our meal) and helped save our vacation. ????????
Submitted by Catherine Lundoff on 09/01/2022
Vincent Randy Heslop 3 stars rating.
Standard hotel breakfast buffet with custom egg bar. Large seating area, so no waiting, comfortable seating for a quick breakfast before hitting the city for sightseeing, business meeting or shopping. Wait staff was attentive, freindly and quick to serve! Pricey, but all hotel buffets are. FOLLOW ME for the best recommendations as I travel the world!
Submitted by Vincent Randy Heslop on 08/12/2022
Robert 1 stars rating.
I ordered the Birria Beef Tacos and they were absolutely disgusting. The menu said that they came with two kinds of cheese and pico de gallo. There was neither. It did come with a “broth” which was really just oil. The brisket on the tacos was so oily it filled up the plate with a very unpleasant oily pool.
As I tried to eat, I could not set the tacos back down on the plate as they would have sunk into the oily residue. I showed the meal to the manager and he agreed. Do not order the tacos.
One good thing was the chicken gumbo. That was delicious. Tacos were inedible.
Submitted by Robert on 05/25/2022
Bradley Carriger 2 stars rating.
I can not recommend the American Craft restraunt located in the Hyatt Regency Chicago hotel. I ate 3 meals here (as the other hotl restraunt was closed. Meal 1(dinner): a $42 12 ounce NY strip and a $12 Berry blast cocktail. The steak was ordered as medium rare, it was delivered medium well. Char was good, but the need to use steak sauce on a $42 steak is ridiculous. Mashed potatoes were fine but boring and the broccolini was broiled but still tough and crunchy. The "Berry blast" cocktail didn't have the blueberries muddled and tasted only of the tito's vodka used. Meal 2(lunch): $25 Fish and chips - no complaints, the skin left on the northern pike was odd, but crisp so it was fine. The batter was non-traditional, but fine. Just over priced. Meal 3(dinner): $35 1/2 lb of "brisket". The "bbq sauce" tasted like ketchup with a bit of worchestershire sauce mixed in. Sad. The brisket had a decent rub, but was greasy, so much so it looked as though the meat had luster dust brushed on it. The brisket also still had a fat cap... this is a problem for 2 reasons, 1-the excess fat cap should be trimmed before cooking. 2- the remaining fat should be rendered down during smoking keeping the brisket juicy. The result: after 4 slices of brisket you just have an oily/greasy mouth feel as the bbq sauce does nothing to cut the fat. Do not waste your time and money eating here. 4 star restraunt prices, 1 star restraunt food and drinks. The chef should be severly disappointed with the meals.
Submitted by Bradley Carriger on 05/19/2022
Craig Richardville 5 stars rating.
The Hyatt Regency - Buried inside in a surprisingly tasteful food venue with great service and causal experience.
Submitted by Craig Richardville on 04/26/2022
kiley ward 4 stars rating.
I didn’t feel like leaving the hotel so I ended up here. Had a few really cold beers and got wings to go. The wings were great, saucy, and crispy - and not terribly priced.
Very limited menu when I was there, did not have many options.
I didn’t return after the first visit - there are so many better options. But in hotel, it was good.
The bartender wasn’t the most fun guy on the planet, but did he job very well.
Submitted by Kiley Ward on 11/27/2021
Joseph Flowers 4 stars rating.
We ordered two burgers, I had the bourbon Burger "med rare" my friend had a plain cheeseburger "Well Done". My friends burger arrived "raw" like sushi raw. The manager and head chef came out, and I didn't expect it but they took care of our entire. Talk about fantastic service and they were sincerely concerned. My burger was great and the fries are really good. Hats off to the chef! Waiter needs to pay a little more attention to his tables though and make sure he puts the order in correctly. Just saying.
Submitted by Joseph Flowers on 11/14/2019
Pras Ra 3 stars rating.
Slow service and the food rests too long before it’s served. It seems to come down from another level then sits out on a large table until your server brings it over. My grass-fed burger WAS delicious but the fries were luke warm and the sauce had a skin. And the prices were higher than made sense.
Submitted by Pras Ra on 06/03/2019
