Sugar Factory - Dallas Reviews
Submitted by Michelle Mckie on 01/28/2022
Michelle Mckie 5 stars rating.
I had so much fun. The music was great, my food was great and also my drink. I loved the dancers that came out for the birthdays. My favorite things was the chocolate fondue platter. It was so good!! I can't wait to go back. I just love the look of the restaurant!!
Great birthday spot!!
Steven M 4 stars rating.
I enjoyed my time there. It has many ereas to take great pictures. The service was great, and they wish you happy birthday like no place else. Everything was fine until they sat me on the hot corner with no window and poor lighting. I was sweating so much (i was reseated at my request though). The $20 burger was worth it, bigger than I expected, but the fries were a bit saggy. Hopefully they'll get it right next time ????
Submitted by Steven M on 06/15/2022
Porscha Williams 4 stars rating.
Very busy restaurant was kind of hot today inside not sure what went wrong with their air even the waitress was hot. I do think they need a few more waiters because it’s a busy restaurant. The atmosphere is welcoming, beautiful, and worth visiting. The lounge area should’ve sweated more often there was food on floor and several dirty tables. The bar lady did clean it but that’s after we sat down. The table on patio was nasty, table beside us were nasty and no one was sitting at either of them. Overall I’ll give this restaurant ****4 star and would definitely visit again.
Submitted by Porscha Williams on 05/14/2022
Kay Seed 1 stars rating.
This is definitely one of those photo op places where quality of food and customer service is not a factor in your experience. The place is cute, floors are extremely slippery, but there are places to take photos. My experience today was terrible. The food lacked flavor, fries tasted like paper, burgers were dry (had my waitress visited our section more I could’ve asked for a side of mayo), and as you can see in the photos my husband barely touched his $28 chicken and waffles, this was a terrible place for me to brunch for Mother’s Day. Our bill was practically $80 for terrible service, flavorless food, but hey, at least the company made $80 bucks. There are many other places that I would recommend, but NOT this place. Our money would’ve been better spent at the Waffle House.
Submitted by Kay Seed on 05/08/2022
Lameshia Matthews 5 stars rating.
While at the sugar factory we had a excellent waiter by the name Kendrick. Was great sever food came out hot in fresh. The host Jalise was great as a host she did her job very well. The store manger Francisco was extremely nice in a big help to us I will return ❤️❤️
Submitted by Lameshia Matthews on 04/02/2022
W S 5 stars rating.
Fun and colorful place for lunch with your best friend or daughter! Make sure you reserve a spot if you want a table, because they are almost always busy. We opted to sit on the couch by the bar and loved the very casual atmosphere. In the mood for just a light snack, we ordered the Rainbow Sliders and Tie Dye Milkshakes. Both were really yummy. In all honesty, the milkshakes were not too sweet at all.
Submitted by W S on 03/31/2022
Marissa E. Cruz 2 stars rating.
The host I saw was bubbly, and very inviting. She was the highlight of my visit.
But my server wasn't the most attentive. After dropping off our food we took about 30 min to eat of food it took about another 20 min before we saw our server again. I would've been more understanding but there weren't many people there. I also dropped my food on the floor and got charged for my replacement as well. I want aware of that when I payed, I was kinda surprised they charged that. Who knew ????♀️
Other than that the food was good
Submitted by Marissa E. Cruz on 03/23/2022
Mekia B. 3 stars rating.
Another birthday stop ???? for 3/15. Made reservations for 2. I went to the waiting room on the left and was shockingly surprised by the aroma, kind of an old smell. It’s not appealing since this is a “pricey” restaurant establishment. The furniture needs replacing to be honest. Beyond dirty. The decor is fun and lots of picture opps, but I would definitely suggest making the adjustments because of the pricing of menu items. It brings the experience way down.
Want candy? A room in the middle section has all the ???? cavities. I almost purchased an unnecessary bling pop. But I remembered my age. Too bad no peach rounds. Would’ve bought a few ounces. Table was ready quickly. Host/hostess very nice and accommodating. Server was cute but unexcited, but she had been working all day, I was at the end of her shift. I think.
Anyway, I already had one of those massive drinks. Ehh, fun but it’s all in the name. SUGAR. So be ready for a bowl of sugar and a little bit of liquor. Just saying. I ordered champagne with a float of Grand Marnier. I’m about that life.
Yoooo… there’s a Sundae on the menu for $150 bucks ???????? Feeds 6 or something crazy like that. Got to see it in person since a kid was celebrating Spring Break with family. Super dope! Love the staff and the ‘Level Up’???????? dancing.
My server was sweet and allowed me to customize my burger. Dr. Preager’s is life. ESPECIALLY on the ???? Hot Cheeto Bun. Revival ya dig! I changed my cheeses, of course. ???? BOMB!!!
Then a little strawberry ???? cheesecake and a serenade for my Bday. Gotta love it! Made my wish and left full and fantastic.
Expect to spend a bill or 2, if this is a date for anybody. You will get your fair share because portions are healthy-unhealthy. ???? Need dessert-share. A drink-share. The food-takeaway.
Valet available $10-cash/cash app only. Or if you can find street parking.
Lastly, you’ll have a good time. But after the first time, the thrill factor might go away. This is like a museum- you might just go once for the spectacle of it all.
Or for me, the Veggie Burger options to go!!!!????????♀️
Submitted by Mekia B. on 03/21/2022
misty trumble 5 stars rating.
We are in town for the NCA competition and we went here on Friday night and it was amazing. We had great drinks and food. The wait staff was helpful and friendly. The management was on top of things . Anytime you are in Dallas make a reservation and go check this place out. Lots of fun
Submitted by Misty Trumble on 02/27/2022
hernando herrera 1 stars rating.
So disappointed. Food was lack luster and expensive. We had to have had the worst server to ever, work the industry, Lana C. For one she wasn't friendly and no workers ever smiled, they all looked miserable. She took forever to take our order. When we did get out food, she never brought us silverware. We eventually got another server to bring us utensils, he brought us flatware while other tables got silverware. We never got straws. We got our drinks served in plastic cups while the other tables around us got glasses. The shake we ordered came out warm, how is a shake come out room temperature? And the fondue never made it to the table. The only reason I got my soda was because I had to remind her I ordered one.
Submitted by Hernando Herrera on 02/26/2022
